SRE Real Estate Privacy Policy.

SRE Real Estate (“SRE”, “we”, “our”, or “us”) is committed to protecting the privacy and confidentiality of personal information provided to us. This Privacy Policy explains how we collect, use, store, and disclose personal information obtained through our website and services. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where applicable.

When you interact with the SRE Real Estate website or contact us, we may collect personal information including your name, email address, phone number, and any other information you voluntarily provide through enquiry forms, property requests, communications, or other interactions with our services. We only collect information that is reasonably necessary to respond to enquiries, provide information about our services, or conduct our business operations as a real estate agency.

Personal information is collected directly from you when you submit information through our website, contact us by email or phone, or communicate with us regarding property enquiries or services. In some cases, certain non-identifiable information may also be collected automatically through website technologies such as cookies or analytics tools. These technologies may collect information relating to website usage, including browser type, pages visited, time spent on pages, and referring websites. This information helps us analyse website performance and improve user experience.

The personal information we collect is used to respond to enquiries, communicate with clients or prospective clients, provide real estate services, maintain our internal records and customer database, improve our website and services, and comply with legal or regulatory obligations. From time to time, we may also use your information to provide updates, property information, or other communications relevant to our services where you have made an enquiry or engaged with us.

All personal information collected through our website is stored in a secure internal database. We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Access to stored personal information is strictly restricted and the database containing this information is only accessible by the Directors of SRE Real Estate. We implement appropriate technical and organisational security measures to ensure that personal data remains protected.

In some circumstances, personal information may be shared with trusted third-party service providers that assist in operating our website, managing our business systems, or delivering services. These service providers may include secure hosting providers, customer relationship management systems, email communication platforms, analytics providers, or other technology partners used by SRE Real Estate. These third-party providers are required to maintain appropriate security standards and are only permitted to use personal information for the purpose of providing services to SRE Real Estate. We do not sell, rent, or trade personal information to third parties.

Personal information may also be disclosed where required by law, regulation, court order, or government authority. In such circumstances, SRE Real Estate will comply with legal obligations relating to the disclosure of information.

You have the right to request access to personal information that we hold about you and to request corrections if that information is inaccurate, incomplete, or outdated. Requests for access or correction can be made by contacting us using the contact details provided in this policy. We will take reasonable steps to respond to such requests within a reasonable timeframe.

If you believe that your privacy has been breached or you have concerns about how your personal information has been handled, you may contact SRE Real Estate with details of your complaint. We will investigate the matter and respond as soon as reasonably possible. If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC).

SRE Real Estate may update or amend this Privacy Policy from time to time to reflect changes in legal requirements, industry practices, or our business operations. Any updated version will be published on our website and the revised date will be indicated at the top of the policy.